In the unlikely event that you are not happy with your Dogily dog sofa or bed, we offer a 3 days return policy on all standard dog sofas, anti-dog sofas, and dog beds.
This is subject to the condition that it is unused, in its original packaging, and in resalable condition (shipping costs apply). If it is a custom product or a sale item, unfortunately, we cannot offer returns.
In the extremely rare event that you receive a damaged bed (standard or custom made), please email us as soon as possible.
To minimize returns, we ask that you carefully review product dimensions and descriptions to ensure they are suitable.If you have any questions before purchasing, please contact us.
Please note that due to delays in our raw material imports, there are slight delays in any sofas and beds requiring wood.
Please reach out to us before ordering for more information. All our products are made to order, so please allow 4 weeks to receive your Dog Sofa | Dog bed.
If you are ordering a customized bed, due to the design work required, please allow up to 20 working days for your luxury dog bed to be delivered to you. Please note, if there are public holidays or we are experiencing a high volume of orders, there may be delays.
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