The complete satisfaction of our customers and furbabies is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for.
Please reach us at firstname.lastname@example.org if you cannot find an answer to your question.
In the unlikely event that you are not happy with your Dogily dog sofa or bed, we offer a 7 day return policy on all standard dog sofa, anti-dog sofa and dog beds. This is subject to the condition that it is unused, in its original packaging and in resalable condition (shipping costs apply). If it is a custom product or a sale item, unfortunately we cannot offer returns.
In the extremely rare event that you receive a damaged bed (standard or custom made), please email us as soon as possible.
To minimize returns, we ask that you carefully review product dimensions and descriptions to ensure they are suitable.If you have any questions before purchasing, please contact us.
If you are interested in getting a particular color, fabric, or size, yes this is possible!
We ask you to get in contact with us prior to ordering so we can get all the details on what you are looking for and provide you with pricing and an accurate delivery time.
We use 2 main fabrics faux leather and velvet:
Our faux leather is sold in the market as 'scratch resistant' which ensures it is more durable than standard faux leather. It's also very easy to clean!
We chose velvet because not only is it super trendy, luxurious looking, and soft on our dogs, but some research suggests that the lack of 'loops' in the fabric prevents it from snagging on paws and claws.
If you prefer a different fabric, contact us and we will try to help you.
Most standard cushions can be removed and have zips making them easy for you to wash.
Dry cleaning is always recommended to keep your velvet in the best condition, please do not machine wash! If there are any spills or marks, try to act as quickly as you can, use a clean cloth/towel with cold water and wipe. You can also use a little bit of hand soap if the mark is deeper, however, we always recommend testing this out on a small hidden section of the bed first.
A very gentle hand wash is also okay, although dry cleaning is still always recommended. If you opt for faux leather, this is very easy to wipe clean.
Absolutely! Whilst most of our products are all built with dogs in mind, they are suitable for other pets too.
We know just how difficult it is to size up your pooch, therefore we include all measurements with all standard size products. We always recommend measuring your furbaby's sleeping area to ensure it is your perfect size. We have plenty of photos on our Instagram with different dog breeds to help you too!
Most of our standard sized products are built for the smaller-medium sized pooches.
If you want a bigger size, please reach out to us.
We will always try our best to represent each dog sofa or dog bed accurately on all our platforms, however, please bear in mind colors can look slightly different based on lighting.
Please reach out to us directly if you want further clarification before placing your order.
All of our products are made to order, which means we should almost always be able to get you your desired bed. Occasionally colors may be out of stock with our supplier, however, we have a huge range of colours and are confident we can find something else to suit your needs.
Each product in the Dogily collection has been trialed and tested by our mascot Aston ( a 10 yr old furbaby) himself to check he likes it. We assess this by checking if he actively chooses to rest there.
We aim to make each product as comfy as possible, but we understand all dogs are different!
If your velvet gets a few light scratches, wipe it down with distilled cold water on a cloth in the direction of the nap, and then use a hairdryer to dry it. Ensure when drying you are also doing this in the direction of the nap.
All our beds are built with the same workmanship as a human sofa, they are even strong enough to withhold a human's weight, however, if your dog can destroy your human sofa, they, unfortunately, will be able to destroy these too.
We would not recommend buttoned cushions if your dog is likely to try and rip these off (we can amend our cushions to your preferences). Our velvet and faux leather are also very durable. Velvet lacks open weaves so claws cannot get caught and whilst it can get some scratches, it is thick and difficult to rip apart. Our scratch-resistant faux leather is upgraded and does resist scratches more than normal faux leather - We have had many returning customers order additional Dogily Dog beds (as they want more in the house or have several pets), which illustrates how happy our customers are!
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